Design systems and platforms should be built with the human user in mind, focusing on processes and needs. A digital employee experience should be based on design thinking, placing humans at the center of the process, and focus on what the job to be done actually is. A design platform should include KPIs to measure how well it helps the employee perform the task at hand. Here are a few examples of how to build a digital employee experience.

Intelligent communications

When we talk about Intelligent Communications, we often think about unified communications. Although there are differences between the two, they are both related to a better digital employee experience. While operational metrics measure whether activities are performed as planned, experience metrics assess how employees perceive the services they are receiving. Luckily, there are some ways to measure both. Here are some examples of how to measure each. Hopefully, the … Read More